Eligibility on grounds of pensionable age

You must be a Somerset resident, having your only or main home in Somerset and be of pensionable age. If you are not sure of the date you become entitled, please use the State Pension age calculator or the Age entitlement ready reckoner

For more information about eligibility please see our Concessionary bus pass information leaflet. Please read this before you apply.

Eligibility on grounds of disability

You must be a Somerset resident and have a disability or be unable to drive for medical reasons to be entitled to a concessionary bus pass. You can apply if you

• are blind or partially sighted
• are profoundly or severely deaf in both ears
• are without speech
• have severe difficulty in walking
• do not have arms or have long-term loss of the use of both arms
• have a learning disability which is severe and diagnosed during early life
• have applied for a licence to drive under Part III of the Road Traffic Act 1988, but your application was turned down because of section 92 of the Act (physical fitness) but not if it was because of persistent misuse of drugs or alcohol

For more information about eligibility please see our Concessionary bus pass information leaflet. Please read this before you apply.

You will need to supply proof of your age and residency. We require two separate documents – one from each of the lists below – a recent low gloss colour passport size and style photograph (see Passport Photograph Guidance) and proof of any disability if applicable.

Examples of proof of residency:

• Council Tax bill (most recent)
• Utility bill (no more than 3 months old)
• TV licence (most recent)
• Electoral registration
• NHS medical card (bearing the applicant’s name)

Examples of proof of your age:

• Passport
• Driving licence
• NHS Medical card (bearing the applicant’s name)
• Birth certificate (bearing the applicant’s name)
• Pension card or letter

If you are applying because you have a disability, you must send us proof of your disability. Please see our information leaflet to find out what is accepted as proof of your disability – here are some examples

• Department for Work and Pensions Disability Living Allowance award letter, which gives details of your award for mobility and care components
• Department for Work and Pensions Personal Independence Payment Statement of Entitlement, which gives details of your points awarded for Mobility Activities Moving Around activity, and Planning and Following Journeys’ activity
• A letter from Social Care Services on headed paper or and e-mail form social worker
• A letter from a medical professional on official headed paper that gives details of your disability and how it affects you carrying out normal day-to-day activities

Where possible, please send photocopies of your documents as we cannot accept any responsibility for the loss of documents in the post. We will return any original documents to you after we have processed your application, if you request us to do so.

We aim to process your application within 28 working days, if all the details you send us are correct. Your pass will be sent directly to your home address.

The pass needs to be presented to the on-bus electronic card machine. The rules of the scheme make your pass valid from 9.30am to 11pm Monday to Friday, and any time on Saturdays, Sundays and public holidays.

There is a 50% fare for concessionary bus pas holders on all SLINKY services within Somerset. You may also be able to use your bus pass on certain types of journeys provided by Community Transport.

You can only use your pass for journeys that start or finish in England.

Please note: The bus pass is valid on the Stagecoach Falcon service between Taunton and Bristol and entitles the holder to a fare reduction for their journey, not free travel.

You cannot use your pass for journeys on:

• Berry’s Superfast services
• National Express services
• Rail services

London uses the Oyster Card System, so English National Concessionary Travel Passes issued outside London may not read on the Oyster Card machines. Therefore, for free travel in London you must show the driver the pass instead of presenting it to the card machine.

Your pass is valid until the date printed on it.

If your age-related bus pass is due to expire, it will automatically be renewed to the address we currently hold. If you haven’t received your renewed pass please email transport@somerset.gov.uk confirming your address.

If you hold a disabled entitled pass, we will continue to send you an invitation to renew, to the address that the expiring pass was sent to, unless you have told us that you have changed your address.

If you have not received your new bus pass, this may be because

• You have only used your bus pass in London, where passes are not recorded on the Oyster ticket machine
• You have not told us that you have changed your address, and your new pass has been sent to your old address

If you have not received your new bus pass, please phone or email us so that we can process your renewal for you.

If you need a replacement English National Concessionary Travel Scheme Pass for any reason, there is a £10 admin fee. You should not have to provide a new photo unless the one on your current pass is out of date or your appearance has changed significantly.

Please note – you can only use this service if you need a replacement pass, for example if your current pass has been damaged, lost or stolen.

The form has 3 pages and will take about 2 minutes to complete. You will need a debit card or credit card to complete your payment.

Replace now

When we have received your application and payment we will order you a replacement pass which will be sent directly to you within 10 working days.

Alternatively, you can phone our Contact Centre on 0300 123 2224 and they will take payment for you.

If your pass is due to expire please see the ‘Renewing your bus pass’ section of this page for what happens.

You can update the address details of your English National Concessionary Travel Scheme Pass by using the button below, or you can email us – transport@somerset.gov.uk – and we will update them for you. You can also use this form to report the death of a card holder.

If you have moved out of Somerset, you must tell us. Your Somerset record will be deactivated and the Somerset issued pass will no longer be valid for use 14 days after deactivation. Please contact your new travel concession authority to apply for a new pass. If you don’t know who this is, please see www.gov.uk/apply-for-elderly-person-bus-pass or www.gov.uk/apply-for-disabled-bus-pass

If you have moved inside Somerset, all you need to do is update us with your new address, your pass will still be valid until it expires.

If you move to Somerset from another authority, you must tell that authority that you have moved. They will cancel your existing travel pass, and you must apply to us for a new travel pass. Please go to the ‘Introduction’ section of this page to download and fill in the application form, and submit it with a passport style photo and proof of eligibility.

Update now

If you have an English National Concessionary Travel pass and want to get a replacement, there is information about how to do this in the ‘Renewing your bus pass’ section of this page.

The bus pass is free, but there is an admin charge for replacing a valid pass if it has been lost, stolen or damaged. Please make sure you tell us if you change your address – if you don’t, you could be charged for a replacement.