To give a compliment or make a comment or suggestion on a service you have received, use our online form.

If you disagree with a decision made by the Council, for example a planning application or benefit application decision, this will be dealt with in a different way.

Each service has a separate appeal process.

Use the links below if you want appeal a decision:

• Planning
• Benefits
• Council Tax

If you are dissatisfied by the way we have delivered, or failed to deliver, a service you can make a formal complaint.

A guide to how your complaint will be dealt with can be found on our complaints procedure page.

Issues relating to our roads, parking and transport, for example potholes, road works and public transport are dealt with by Somerset County Council. 

To report an issue relating to our waste services, use this online form.

If you wish to make a complaint about the conduct of a district, town or parish councillor, see our councillor complaints page.